John is alarmed and searches online for a "symsrv.dll virus removal tool" to get rid of the supposed malware. He finds several websites offering removal tools and downloads one of them.

John soon discovers that the "symsrv.dll" file is actually a legitimate system file, and his antivirus software had produced a false positive. The file is crucial for Windows to function properly.

John realizes that he needs to reverse the damage. He restores the "symsrv.dll" file from the Windows system backup or reinstalls Windows to get the file back. He also updates his antivirus software and performs a new scan, which clears the false positive.

John, a concerned computer user, runs a full scan of his Windows 10 PC using his antivirus software. The scan completes, and the software reports that it has detected a virus in the "symsrv.dll" file. The software claims that the file is a threat and recommends immediate removal.